Woo Casino Terms and Conditions

Welcome to Woo Casino. These Terms and Conditions govern your use of Woo Casino.com and all services we provide, including our games, promotions, and payment facilities. By creating an account or using our platform, you confirm that you have read, understood, and agree to be bound by these terms. Woo Casino is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958. We operate under E-gaming licence No. 0000002 issued by the Tobique Gaming Commission. If you do not agree with any part of these terms, you must not use our services.

Eligibility and Restricted Territories

To register with us, you must be at least 18 years old, or the legal gambling age in your jurisdiction if higher. We reserve the right to request proof of age and identity at any time. Real-money play through Woo Casino is prohibited for residents of a long list of restricted countries, including but not limited to the United States, the United Kingdom, Russia, Ukraine, Spain, France, and many others published on our website. Players who breach this policy are not entitled to refunds or withdrawals. We also apply provider-level restrictions; for example, NetEnt titles are unavailable in several European markets, and Play'n GO and Pragmatic Play are restricted in Sweden. Players from Sweden are not eligible for any bonuses, promotions, VIP programmes, or loyalty point exchanges, while players from Ireland and Finland cannot claim deposit-based bonuses.

Account Registration and Woo Casino Login

You may only hold one account with us per person, IP address, computer, or household. When you complete your Woo Casino login, whether from desktop, our progressive web app, or via Woo Casino mobile login, you confirm that all details provided are accurate and belong to you. Once you log in Woo Casino for the first time, your registered e-mail address cannot be changed. Duplicate accounts will be closed, any pending withdrawals cancelled, and winnings confiscated. We support account access from Australia and internationally; if you experience issues completing your Woo Casino Australia login, our support team is available to assist. Bitcoin players must submit valid identification before playing, as deposits and bets are blocked until verification is complete.

Bonuses, Free Spins and Promo Codes

We offer a Welcome Pack of up to 3,500 USD/EUR plus 200 free spins across your first four deposits, along with our Woo Casino no deposit bonus, Woo Casino free spins, and various seasonal promo codes. To activate any offer, you must enter the relevant code from our promotions page during the deposit window; a bonus that fails to activate cannot be added retroactively. Our Woo Casino sign up bonus and other deposit-based offers carry a 40x wagering requirement, and a minimum qualifying deposit applies. Only one bonus may be held at a time, and we award only one bonus per person, household, browser, device, or IP address. We regularly update our Woo Casino codes and Woo Casino promo codes through our promotions page and newsletters. Jackpot games are excluded from all bonus wagering, and progressive jackpot wins are paid in full outside our standard withdrawal limits. We reserve the right to void bonus winnings if the maximum bet limit while a bonus is active is exceeded.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, Interac, Paysafecard, bank transfer, and cryptocurrencies such as Bitcoin, Ethereum, and Tether. All deposits and withdrawals through our platform are free of charge, though intermediary banks may apply their own fees. Deposits must originate from a payment account registered in your own name; third-party deposits will result in confiscation of related winnings. We apply rolling withdrawal limits of 4,000 EUR/USD/CAD/AUD/NZD per day, 16,000 per rolling seven days, and 50,000 per rolling thirty days. Any deposit must be wagered at least three times before it becomes withdrawable. We require identity verification, including a government-issued photo ID and proof of address, before processing any withdrawal, and we may lock your account if verification is not completed within two weeks of your request.

Games and Fair Play

We offer a diverse portfolio ranging from 2,000 to over 10,500 Woo Casino games, sourced from leading providers such as Pragmatic Play, Evolution, NetEnt, Play'n GO, and many more. Our library includes slots, live dealer tables, jackpot games, and a dedicated Woo Spin Casino section featuring wheel-based promotions. All games available on our platform use certified random number generators to ensure fair outcomes. We provide free demo modes for most titles so you can try our Woo online casino games before wagering real money. Access to certain providers may be limited depending on your country of residence due to regulatory obligations placed on us by third-party licensors.

Prohibited Use and VPN Policy

You must not use a VPN, proxy, or any other technology to circumvent our geographic restrictions or misrepresent your true location. We strictly prohibit this practice, and any winnings obtained through such means may be confiscated. We also prohibit the use of automated betting systems, bots, or any activity that manipulates our platform. You agree to use our services only for lawful personal entertainment purposes.

Dormant Accounts and Fees

If your account shows no login activity or gameplay for twelve consecutive months, we classify it as dormant. We may apply a monthly dormancy fee of 25 EUR, or your full remaining balance if it is lower than that amount, until the account is reactivated or the balance is exhausted.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion, and time-out periods. If you feel your gaming habits are becoming a concern, we encourage you to contact our support team for guidance and access to responsible gambling resources.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to Woo Casino at all times. To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses arising from your use of our platform, including technical failures, connectivity issues, or third-party payment processing delays.

Dispute Resolution

Any complaint should first be submitted to our customer support team. If we cannot resolve the matter internally, unresolved disputes may be escalated to EGIS, our independent Alternative Dispute Resolution body, at disputes@egis-adr.com. Disputes are ultimately resolved exclusively by arbitration in Costa Rica. Any claim must be filed within one year of the event giving rise to it.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect regulatory, operational, or commercial changes. The current version, 1.1, is effective from 05.02.2026 and was last updated on 10.03.2026. We recommend reviewing this page periodically, as continued use of our services constitutes acceptance of any revisions.

Contact Us

If you have questions about these terms, our Woo Casino app, account verification, or any other aspect of our services, our support team is available 24/7 via live chat or by e-mail at support@Woo Casino.com. We are here to help you enjoy a safe and transparent gaming experience with us.